Shipping Policy

At Lovaxe, we are committed to delivering your jewelry and accessories safely, securely, and on time. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may be longer during promotions, holidays, or product launches.

Shipping Times

Estimated delivery times may vary depending on your location.

*Delivery estimates do not include order processing time.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your location and selected shipping method.

Free Shipping

We offer FREE Standard Shipping on eligible orders over $75 USD.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can follow your package from dispatch to delivery.

Packaging

Every Lovaxe order is carefully packaged to ensure your jewelry arrives safely and beautifully presented, making it perfect for gifting or personal use.

International Shipping

We proudly ship worldwide.

Please note that the following charges are the responsibility of the customer:

• Import duties
• Customs fees
• Local taxes

These charges vary by country and are determined by your local customs authority.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Customs inspections
• Shipping carrier delays
• High order volumes
• Public holidays

Incorrect Shipping Address

Please verify your shipping information before completing your purchase. Lovaxe is not responsible for delays or lost packages resulting from incorrect or incomplete shipping addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged package (if applicable)

Our team will work with the shipping carrier to resolve the issue as quickly as possible.

Undeliverable Packages

Orders returned due to an incorrect address, failed delivery attempts, or refused delivery may require additional shipping charges before reshipment.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team.

Email: orders@lovaxe.org

Thank you for choosing Lovaxe. We appreciate your trust and look forward to delivering timeless jewelry that makes every moment shine.